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Online Student Success Specialist – Apply Now

Online student success specialists are a recent addition to the college admissions landscape. These professionals help students navigate the process of applying to colleges and universities, and ensure their application is complete and accurate. They can also provide guidance on financial aid, choosing a school, and other related topics.

Online Student Success Specialist

  • Job Details – Part-time
    Estimated at $28,000-37,000 per year

Full job description

The Online Student Success Specialist is a critical role in Student Development and Success (SDS). This specialist supports student progression and degree initiatives and helps to improve the student experience. The OSSS provides academic advising and support services to online students, helping them to navigate the online learning environment and connect with the resources they need to succeed. The OSSS also works closely with instructors and other campus staff to ensure that online students have a positive experience and are able to meet their academic goals.

The OSSS supports online students by monitoring their progress and responding to personal or academic concerns via email or the Retention Management System. Effective OSSSs will be able to manage data, review reports, and communicate with online students via text, email, and phone. Non-Exempt Part-Time (12 months); 25 hours per week

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Excellent knowledge of SAU’s academic policies. Effective communication and motivation of many students, including online and global modalities.
To monitor student attendance and verify academic progress, work closely with the Office of Registration and Records.
Online students have unique needs. We can support them by encouraging course communication before class begins and sharing concerns with the appropriate faculty and advisors.
Facilitate student alert programs, case managers, and student support resources connections, including the Academic Support Center, Writing Center, academic writing, career development, and academic advising.
Participate fully in the broader retention and success efforts by the Student Development and Success Team
Other duties as directed by the Director for Career Development and Advising


A vibrant Christian faith and the ability to connect with students from all walks of life.
You must fully support the University’s mission as an evangelical Christian university affiliated with the Free Methodist Church, SAU Concept and SAU Community Covenant.
Strong data management skills include processing and managing detailed reports and information systems.
Collaboration is the team-oriented spirit that can work with all constituencies of the University, including academic departments, faculty, and athletics.
Students in need of support in communication and innovative thinking are provided with the ability to problem-solve and communicate verbally and written.

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A bachelor’s degree is required. Some experience in student affairs, academic counseling, or another related field is helpful.
Competency in the navigation of various computer programs, including, but not limited to, Academic Schedule Planner, Jenzabar administrative data, Microsoft Excel, PowerPoint, and a CRM
While working on campus in Spring Arbor is preferable, remote work could be possible.

Candidates from diverse backgrounds are encouraged to apply. Individuals with disabilities may receive reasonable accommodations to perform their essential functions.

Type of job: Part-time



Online student success specialists can help students succeed both in and out of the classroom. With helpful resources and support, these specialists can make a positive impact on student achievement.

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